You do not have to pay for the software. Ngee Ann provides license software to Ngee Ann's students throughout their course of study.
The NPNet password mentioned on the software guides refer to the Course Registration password on the Acceptance Of Offer letter.
Each student can register and install software on ONE notebook only.
You could purchase notebook from the authorised suppliers or your preferred suppliers. Please ensure that the notebook meets the minimum specifications for your course. Select your course on the Software Download page to view the minimum specifications.
Please see the instructions on Software Download page.
You may check if the notebook meets the minimum specifications for your course. Select your course on the Software Download page to view the minimum specifications.
Yes, please see the instructions on Software Download page.
You may write to Dora.ITcare@np.edu.sg. Please include your name, course and student ID in your email. Refer to Contact Us Page.
You may refer to the Acceptance of Offer letter which contains your User ID and password. To view your Acceptance of Offer letter, you need to download mStudent App and tap on "Get Started".
If you have broadband access at home, you may like to download and install software on your own. You are strongly encouraged to equip your notebook with the relevant software for your course before the semester begins in April to avoid long wait time.
View more info on the Software Download page.
Contact us if you need assistance.
Currently, many students are trying to download from the website. You may wish to try again later.Alternatively, please visit the IT Helpdesk at Blk 27 #01-01 for software installation assistance.
You need to remove the trial version of Office from your notebook. Please download the notebook registration program from the Download page and follow the instructions on how to retrieve the product key and activate Office.
You must register using your Connect Mail account provided by NP. A confirmation email will be sent to your Connect Mail account after you have registered. For more information on Connect Mail account, please refer to IT Services.
Register your notebook if you have not done so and follow the Office guide to retrieve the product key and activate Office.
If you have already retrieved a product key, launch Microsoft Office and do not enter email account. Instead, click on the blue text "Enter a product key instead". If you do not have a product key, follow the Office guide to retrieve a product key first.
You should receive the verification email from Microsoft site within 10 mins. If you did not receive, please write to Dora.ITcare@np.edu.sg or send SMS to 90300263.
Although the Windows on your notebook is 64-bit, you should install 32-bit Office because some of the software required by your course do not work well with 64-bit Office.
No. You will encounter error if you try to install both versions on your notebook.
The Username is your NPNet ID provided by NP. For example, if your student number is 10134567K, then the username is s10134567.
You may follow the steps in this guide to find out.
Please use Firefox or Internet Explorer to download and install software.
You may wish to wait till you have purchased your new notebook before your start the software installation. If you have any query, you may write to Dora.ITcare@np.edu.sg or send SMS to 90300263.
The time taken to install the software depends on the course of study and performance of the notebook.
Excluding the waiting time, the process may take up to 3 hours.
Please ensure that your enrolment is completed at least one working day before registering your notebook. For assistance, please write to
Dora.ITcare@np.edu.sg, providing your student number and contact details.
6 Mar - 3 May 2019
Blk 27 #03-00
6 May 2019 onwards
Blk 27 #01-01 (IT Helpdesk Venue)
Operating Hours is the same for both venueMon to Fri: 9:00 am to 5:30 pmClosed on Weekends and Public Holidays
You may download and install the freeware 7-zip at http://www.7-zip.org/ and use it to open the zip file. You may refer to this
guide for the instruction.
Please use an alternate browser to open the pdf file. If issue persists, you may write to Dora.ITcare@np.edu.sg. Refer to Contact Us Page.
Restart your system and try to sign in again.
The url for the NP Connect Mail is https://outlook.office365.com
Please refer to the email guide for more information.