After Sales Service
Find support information for warranty, repairs, and after‑sales services for your notebook.
If you purchased your notebook from our authorised suppliers, they provide after-sales hardware-related repairs next-business day either at your residence or on campus.
If you wish to provide feedback on the notebook suppliers' services, please contact CLTE at 6460 6295 or email to itcare@connect.np.edu.sg.
For notebooks purchased after March 2025:
Acer Computer (Singapore) Pte Ltd
Service Hotline: 1800 895 6299 (Mon - Fri: 8:30am to 5:30pm)
Technical Support email: acercare.sg@acer.com
HP: AsiaPac Technology Pte Ltd
Service Hotline: 6272 0088
(Mon - Thurs: 8:30am to 5:30pm; Fri: 8:30am to 5pm)Technical Support email: institution.support@asiapac.com.sg
Lenovo: NUS Multi-purpose Co-operative Society Ltd
Service Hotline: 800 - 852 8100 (Mon - Fri: 9am to 6pm)
Technical Support email: svcctr@servlink.com.sg
For notebooks purchased before March 2025
Asus: AsiaPac Technology Pte. Ltd
Service Hotline: 6272 0088
(Mon - Thurs: 8:30am to 5:30pm; Fri: 8:30am to 5pm)Technical Support email: institution.support@asiapac.com.sg
HP: Challenger Technologies Ltd
Service Hotline: 6318 9845 (Mon - Fri: 9:00am to 6:00pm)
Technical Support email: edu@challenger.sg
Lenovo: NUS Multi-purpose Co-operative Society Ltd
Service Hotline: 800 - 852 8100 (Mon - Fri: 9am to 6pm)
Technical Support email: svcctr@servlink.com.sg
Apple: JK Technology Pte Ltd
Service Hotline: 6747 1894 (Mon - Fri: 8:30am to 5:30pm)
Technical Support email: IHLSupport@jktech.com.sg