Frequently Asked Questions

1. Do I have to pay for the software?

You do not have to pay for the software. Ngee Ann Polytechnic provides licensed software to students throughout their course of study.

2. What is NPNet password?

The NPNet password mentioned on the software guides refer to the Course Registration password on the Acceptance of Offer letter.

3. Can I install software on multiple notebooks?

Each student can install software on ONE notebook only.

4. Do I have to buy a notebook from the authorised suppliers before I can download software?

You can purchase a notebook from the authorised suppliers or your preferred suppliers. Please ensure that the notebook meets the minimum ​​​specifications for your course.

5. When I access the guides, it says "You need permission to access this item." What should I do?

If you encounter an error stating "You need permission to access this item," it may be because your browser is signed in with your personal email. To resolve this, open an Incognito tab in Google Chrome or a Private window in Microsoft Edge. Then, sign in using your NP student email address (e.g., s12345678@connect.np.edu.sg) and password.

6. I bought my notebook from the authorised supplier. Does it come preloaded with the necessary software for my course?

No, refer to the Software Download page to download the required software on your new notebook.

7. I have an old notebook and I am not sure if it can be used for my course. Can you advise?

You may check if the notebook meets the minimum specifications for your course at this page.

8. I have difficulty with software installation. Where can I get help?

You may write to itcare@connect.np.edu.sg for assistance. Please include your name, course, student ID and screenshots of the error message in your email.

9. How long will it take for me to download the software required for my course?

This will depend on various factors such as the speed of your Internet connection, the type of software required for your course and the speed of your notebook's processor, RAM and hard drive capabilities. Typically, it may take you anywhere from 30 minutes to a few hours to get the software downloaded and installed.

10. Is there a deadline for me to download the software?

You are strongly encouraged to download and install the software on your own before the start of Apr / Oct semester.

11. I misplaced my notebook. How do I install software on my replacement notebook?

Refer to the Software Download page to download the required software on your new notebook.

12. I wish to drop by at the IT Helpdesk for technical assistance. What are their opening hours?

Please refer to the Contact Us page.