mStudent FAQ

1.

Is my timetable finalised?

Please note that your timetable is subjected to changes before the start of term.

2.

I am not able to log into NPal2 mStudent. What should I do?

Please ensure that your mobile device has Internet connection, and that you are using a valid set of NPNET ID and Password.

Please follow the steps below if you are still unable to log into the mobile app:

1. Open a browser and go to the following URL:
   https://www2.np.edu.sg/guides/npnet-account/

2. Click on Change Password. Please note that by following through the steps below, your password for Connect Email, POLITEMall (BrightSpace), NPal Student and other NP systems will subsequently be updated with the new password.

3. Enter your credentials and click on the Login button to proceed.

4. Enter your current and new password, and click on Submit button.

5. Please wait for 15 minutes for the new password to be synchronized.

6. You can now try to log into mStudent mobile app with your new password.

Kindly approach IT Helpdesk for assistance if the login issue is still not resolved.

3.

Why is my timetable in the app different from Student Self-Service?

If you are using an iPhone or iPad, and your mobile device's default language is not English, please follow the steps below to change the default language to English, and then re-verify if both timetables are the same:

1. Tap on Settings → General → Language & Region

2. Tap on iPhone Language

3. Search for "English", tap to select your preferred English language, and tap Done

4. Tap on Change to English to change your iPhone's language

If your issue is still unresolved, please email to itcare@connect.np.edu.sg with the screenshots. One from your mobile app and the other from Student Self-Service together with your student id, name and contact. We will troubleshoot and get back to you as soon as possible.

4.

I am not able to download the timetable into my iPhone's calendar. What should I do?

If the error message is showing "Permissions were not granted", go to Settings, scroll down and tap on mStudent, and slide to enable Calendars.

If the error message prompt is indicating to add a local calendar, go to Settings, scroll down and tap on Mail, Contacts, Calendars. Perform the following steps for every account, to disable the calendar(s) for all your account(s):

1. Tap on your account (e.g. iCloud).

2. Scroll down and disable Calendars.

3. On the Turn Off Calendars dialog, you can tap on either "Keep on My iPad" or "Delete from My iPad" for the respective account's calendar events.

5.

I am not able to view the downloaded timetable on my Android's default calendar app. What should I do?

Please ensure that you have chosen the appropriate calendar during the timetable downloading process.

Please also ensure that the chosen calendar is enabled for display on your Android's default calendar app. You should be able to verify this configuration under Settings within the default calendar app. Do note that the exact location of the configuration varies for different Android devices.

Freshmen Enrolment

6.

If I forget my login details after I have completed my course registration, what should I do?

Please contact our Enrolment Helpdesk at 6463 1233. Once you are able to login, please download the Acceptance of Offer, as your login details are stated in the Acceptance of Offer.

7.

If my handphone number has changed or was not registered with the Polytechnic, what should I do?

Please contact our Enrolment Helpdesk at 6463 1233 for assistance.