Skip Ribbon Commands
Skip to main content
Sign In
Skip Navigation LinksNP Home > Computer Centre > Newslett > IT Newslett for Staff - Apr 2018
IT Newslett for Staff - Apr 2018
for StaffApr 2018

Unable to Login to eMail from Outlook Client?

One of commonly encountered reason is :

Incorrect username entered at the Outlook login screen. Please enter your full emaill address, that is <NPNetID> (e.g.


i) If the username is incorrect, you may click on “More choices” and follow the next 

   few steps to enter the correct username.


ii) Select "Use a different account"


iii) Key in your NP email address and NPNet password.

     Click “OK” to login to Outlook email.


Important Actions to Take after Changing your NPNet Password


Our NPNet account password expires every 90 days, and once we have changed our NPNet password, it is important to perform the following actions to update old/expired credentials in our computers or devices:


1) Update “NPWirelessx” password, else your device(s) will not be able to connect.

    Forget “NPWirelessx” Wi-Fi settings on your Notebook or other mobile device(s) and 

    re-enter your NPNet password changed.

    Refer to guides below for details:


    Apple iOS:


2) Check Windows’s Credential Manager for any stored credentials. Remove all the 

    store credentials. Refer to guide HERE for details.


3) Update your EasiShare’s password in the EasiShare Desktop. Refer to guide HERE for 



System Maintenance


No scheduled maintenance for the month of Apr.


Please email to should you require further information or clarification


Last updated:
Best viewed at 1024 x 768 resolution with Internet Explorer 7+ & Mozilla Firefox 11+.
Copyright © Ngee Ann Polytechnic. All rights reserved.
535, Clementi Road, S599489.
Telephone: (+65) 6466 6555
Rate this website