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IT Newslett for Staff - Apr 2018
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for StaffApr 2018

Unable to Login to eMail from Outlook Client?

One of commonly encountered reason is :


Incorrect username entered at the Outlook login screen. Please enter your full emaill address, that is <NPNetID>@np.edu.sg (e.g. abc1@np.edu.sg)

 

i) If the username is incorrect, you may click on “More choices” and follow the next 

   few steps to enter the correct username.

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ii) Select "Use a different account"

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iii) Key in your NP email address and NPNet password.

     Click “OK” to login to Outlook email.

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Important Actions to Take after Changing your NPNet Password

 

Our NPNet account password expires every 90 days, and once we have changed our NPNet password, it is important to perform the following actions to update old/expired credentials in our computers or devices:

 

1) Update “NPWirelessx” password, else your device(s) will not be able to connect.

    Forget “NPWirelessx” Wi-Fi settings on your Notebook or other mobile device(s) and 

    re-enter your NPNet password changed.


    Refer to guides below for details:

    Android:https://www.wikihow.tech/Forget-a-WiFi-Network-on-Android

    Apple iOS:https://www.imore.com/how-forget-wi-fi-network-your-iphone-and-ipad

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2) Check Windows’s Credential Manager for any stored credentials. Remove all the 

    store credentials. Refer to guide HERE for details.

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3) Update your EasiShare’s password in the EasiShare Desktop. Refer to guide HERE for 

    details.

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System Maintenance

 

No scheduled maintenance for the month of Apr.

 

Please email to Support@np.edu.sg should you require further information or clarification


 

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