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Staff Newslett - Mar 2013
Mar 2013

Advantages of reaching students via the
students' Connect Mail

Staff are strongly encouraged to make use of the students' Connect Mail as the official email channel.

Advantages for staff:

  • When a student sends email from his/her Connect Mail account, staff could identify the student as their name and course are clearly displayed in the sender's address. Example:

  • Schools and departments will also be able to reach out to students through email groups in Connect Mail for broadcasting of important messages. There are email groups by schools, courses.


Automatic Installation of Key Patches

The Altiris software in staff computers facilitates the automatic installation of key patches.

This is to inform you that the Altiris software in your computer is being upgraded to a higher version while you work. No action is required of you. The exercise will be completed by end of Mar 2013.

If you have any queries about the upgrade, please contact

Windows 8 and Office 2013

Please note that Windows 8 operating system is new and it has not been certified by Blackboard and Peoplesoft.

  • The creation of network connection in MeL Content Collection is not compatible with Windows 8.
  • Staff will not be able to launch the NPal desktop clients in Windows 8 machines. Staff will be informed once the patch is available.

Kindly refrain from upgrading to Windows 8 for the moment. There is no impact to students as they are not using the above features. If you encounter any other deviations in Windows8, please share with so that we can work with the relevant parties for workaround.

New and enhanced features in Office 2013 Word, Powerpoint, Excel and OneNote 2013, such as open PDF in Word, Flash Fill in Excel may help to improve our productivity. A limitation of Office 2013 is: It could only be installed on computers with Windows 7 or Windows 8.

The slides are available in CC Helpdesk Self Service > Policy > Staff Updates >> .

More sessions will be conducted in May. Stay tuned...



MeL Maintenance
Fri, 15 Mar, 7pm to Sat, 16 Mar 2013, 4pm

MeL will be unavailable during maintenance from Fri, 15 Mar, 7pm to Sat, 16 Mar 2013, 4pm for database upgrading.

NPal Maintenance
Sun, 17 Mar 2013, 9am - 12noon

All NPal services for Staff and Students will be unavailable during maintenance on Sun, 17 Mar 2013 from 9am to 12noon for the application of security patches.


Network Maintenance
Sat, 23 Mar 2013, 9am - 12noon

Staff and students may encounter slower system performance when accessing the campus wireless network during the maintenance window.

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